Privacy Policy Effective Date: March 26, 2026
At Oura Ops, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with us.
1. Who We Are Oura Ops (Оура Опс) is a support operations consultancy operating under Bulgarian law. For any privacy-related matters, you can contact us directly using the details at the bottom of this page.
2. Information We Collect
We may collect the following types of personal information:
Contact Information — your name, email address, and phone number when you submit an enquiry or contact us through the website
Message Content — any information you voluntarily share in contact form submissions or direct emails
Technical Data — basic website usage data such as page views, browser type, device type, and approximate location, collected automatically by our website platform (Framer) for analytical purposes. We do not control the specific data collected by our platform provider and recommend reviewing Framer's own privacy policy for full details
Communication Data — records of correspondence between us if you contact us by email or phone
We do not collect sensitive personal data, payment information, or any data from minors.
3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to enquiries — to get back to you when you reach out about our services
To provide services — to fulfil any consulting engagement you enter into with us
To improve our website — to understand how visitors use the Site and improve its content and functionality
To comply with legal obligations — where required by applicable law
We do not use your personal information for automated decision-making or profiling.
4. Marketing Communications
We will only send you marketing or promotional communications if you have explicitly opted in to receive them. You may opt out at any time by contacting us directly at talk@ouraops.com. We do not send unsolicited marketing emails.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers — third-party tools or platforms we use to operate our website or business (such as our website platform provider) may have access to limited technical data. These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorise
Legal Compliance — we may disclose your information if required to do so by law, regulation, or valid request from a public authority
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. If you would like your data deleted sooner, please contact us and we will action your request promptly.
7. Data Security
We take the security of your personal information seriously. Measures we have in place include:
HTTPS encryption for all data transmitted through our website
Access controls limiting who can access personal data
Use of reputable, security-conscious platform providers
Regular review of our data handling practices
Please note that no method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately at talk@ouraops.com.
8. Your Rights Under GDPR
As a resident of the European Union or European Economic Area, you have the following rights regarding your personal data:
Right of Access — to request a copy of the personal data we hold about you
Right to Rectification — to request correction of inaccurate or incomplete data
Right to Erasure — to request deletion of your personal data, subject to legal obligations
Right to Restriction — to request that we limit how we use your data in certain circumstances
Right to Object — to object to processing of your data for marketing purposes at any time
Right to Data Portability — to receive your data in a structured, commonly used format
To exercise any of these rights, please contact us at talk@ouraops.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) at www.cpdp.bg.
9. Cookies
Our website may use basic cookies or similar tracking technologies through our platform provider to support website functionality and analytics. You may be presented with a cookie consent notice when you first visit the Site. You can manage or disable cookies through your browser settings, though this may affect certain website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Oura Ops (Оура Опс) Email: talk@ouraops.com Phone: +359 879 99 33 75